Key details
This website privacy policy describes how Unicorn Grocery Ltd protects and makes use of the information you give the company when you use this website, in line with the General Data Protection Regulation 2018. If you are asked to provide information when using this website, it will only be used in the ways described in this policy.
We may update this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy. This website privacy policy was last updated on: 23rd April 2020.
If you have any questions about this policy, please email office@unicorn-grocery.coop or write to the Education & Marketing Team at Unicorn Grocery, 89 Albany Road, Manchester, M21 0BN.
Introduction
We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.
What data we gather
We may collect the following information:
• Name (if you provide us with it via our mailing list signup, Waitwhile app or to make online purchases)
• Contact information including email address, postal address & phone number (if you provide us with it via our mailing list signup, Waitwhile app or to make online purchases)
• Website usage data
Financial transactions made through this website are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. This means Unicorn will not receive or store any of your financial information.
How we use this data
The data we gather in this way is used to improve our website for the future, and specifically to:
- Fulfil orders in our online shop
- Contact you in response to a specific enquiry
- Carry out our obligations arising from any contracts entered into by you and us
- Send you communications which you have requested in the form of our e-news. This may include shop news and events and other community activities or campaigns we’re supporting, plus occasional requests for feedback (for example our annual customer survey).
We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Data that has been gathered for the purpose of fulfilling an order in our online shop is only held for the period of time needed to complete and reconcile the order, so is deleted within 12 weeks of collection.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers for the purposes of completing tasks and providing services to you on our behalf (for example PayPal to process payments and MailChimp to send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. Please be reassured that we will not release your information to third parties for them to use for their own direct marketing purposes.
Survey Monkey
We use Survey Monkey to carry out our customer surveys. The information you provide us with in surveys will only be used to evaluate your satisfaction with Unicorn and gather your suggestions, with the aim of improving our offer and the experience of shopping here. All our customer surveys are anonymous, and although we do receive personal information such as age, gender and postcodes, these responses are aggregated and not analysed by individual respondant.
Once the survey is closed, only the overall (non-identifying) data is downloaded and retained, individual responses are deleted within a maximum of 12 weeks. Contact details, which are submitted optionally, are used only to inform you if you have won our prize draw. These details are deleted along with all individual responses within 12 weeks of the survey closing. We will never use this information to contact you for marketing or any other purpose, and we will never sell or swap this information with any third party.
To read more about how Survey Monkey stores and uses your information, click here for the full Survey Monkey Privacy Policy.
MailChimp
Our e-news are sent using MailChimp, an email marketing service. Your email address will be transferred to and stored with MailChimp only to allow us to send you these emails, and to track interactions (e.g. open rates). To read more about how MailChimp stores and uses your information, click here for the full MailChimp Privacy Policy.
PayPal
Financial transactions made through this website are made via PayPal, a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. This means Unicorn will not receive or store any of your financial information. If you have any questions regarding secure transactions, please contact us, or to read more about how PayPal stores and uses your information, click here for the full PayPal Privacy Policy.
Waitwhile
We use the Waitwhile queuing app to manage timed entry booking. Your name is recorded simply to allow Unicorn staff to manage entry at the door. The data is stored by Waitwhile, and wont be used for any other purpose. Click here for Waitwhile’s GDPR policy.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. We follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulation 2018. Any sensitive information (such as credit or debit card details) is encrypted and protected with TLS encryption. Encryption makes it difficult for unauthorised people to view information travelling between computers. When you are on a secure page, a lock icon will appear in the address bar of modern web browsers.
On modern web browsers, by default, the site uses TLS encryption to protect all data you submit to us, and web pages we send to your browser. You can check you have a secure connection, and see more information in modern web browsers by clicking on the padlock icon in your address.
How you can access and update the information we hold about you
We will never lease, distribute or sell your personal information to third parties unless the law requires us to. Any personal information we hold about you is stored and processed under our data protection policy, in line with the General Data Protection Regulation 2018.
When you opt-in to receive marketing communications from us by email by subscribing to our mailing list, you can change your mind easily, via one of these methods:
• Send an email to office@unicorn-grocery.coop
• Write to the Education & Marketing Team at: Unicorn Grocery, 89 Albany Road, Manchester, M21 0BN
• Unsubscribe via the ‘unsubscribe’ link at the bottom of our marketing emails
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: office@unicorn-grocery.coop or write to us at Unicorn Grocery, 89 Albany Road, Manchester, M21 0BN.
You have the right to ask for a copy of the information Unicorn holds about you – known as making a Subject Access Request (we may charge £10 for information requests to cover our costs in providing you with these details). To do this, email office@unicorn-grocery.coop or write to us at Unicorn Grocery, 89 Albany Road, Manchester, M21 0BN.
You have the right to have personal data erased. This is also known as the ‘right to be forgotten’. To make such a request, email office@unicorn-grocery.coop or write to us at Unicorn Grocery, 89 Albany Road, Manchester, M21 0BN.
Links from our site
Our website may contain links to other websites. Please note that we have no control of websites outside the unicorn-grocery.coop domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.
Cookies and how we use them
What is a cookie?
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website. Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.
How we use cookies
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
Cookies may be used in the following ways:
- To analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions. This information is not shared with any third parties.
- To remember what is in your shopping basket and where you are in the order process.
- Third-party cookies from services such as Instagram and Youtube where photos and videos are hosted.
Controlling cookies
We use cookies on our website. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions – “necessary cookies” enable core functionality and some pages and services may become unavailable to you. Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it. Once you are on our site you can choose to accept or disable some other cookies by using the cookie control tool in the bottom right-hand corner of your screen.
To learn more about cookies and how they are used, visit All About Cookies.
